At TI Home Improvement Centre, our goal is your complete satisfaction with every purchase. We encourage customers to read this policy prior to making a purchase from

Consumer Rights

  • This policy does not override or exclude any rights you have under the applicable consumer protection laws (Australian Consumer Law – ACL). If you believe your purchase does not meet consumer guarantees, you may be entitled to a remedy.
  • In the event of a major failure, you may seek a refund, replacement (subject to availability), or compensation for any loss in value. For minor failures, we may repair, replace, or refund the item at our discretion.
  • If you believe your purchase doesn’t meet consumer guarantees or if you have any concerns, please contact our Customer Service Team.

Refunds, Returns, and Repairs

  • To discuss or obtain a remedy, contact our Customer Support Team. Goods must be returned within a reasonable period, with proof of purchase and original packaging if possible.
  • We may need to assess the goods before providing a remedy. Our team will contact you once the assessment is complete to discuss the appropriate solution.
  • If a refund is agreed upon, it will be processed to your original method of payment within seven (7) days.
  • If goods breach a consumer guarantee, TI Home Improvement Centre will cover the shipping costs for return.
  • We do not offer refunds for change of mind at this time.

Repair Notice

  • In some cases, items for repair may be replaced with refurbished ones of the same type instead of undergoing repairs. Refurbished parts may also be used in the repair process.

Thank you for choosing TI Home Improvement Centre. If you have any questions or require assistance, please don’t hesitate to contact us.